Impact of Social Media Influencer Marketing on Youth Purchase Intentions in UAE

© Media Watch |12 (3) 422-439, 2021
ISSN 0976-0911 | E-ISSN 2249-8818
DOI: 10.15655/mw/2021/v12i3/165405

 

Impact of Social Media Influencer Marketing on Youth Purchase Intentions in UAE

Ahmed Farouk Radwan, Sheren Ali Mousa,
MervatMedhat Mohamed, & Enaam Youssef Mohammed Youssef
University of Sharjah, UAE
Helwan University, Egypt
Ajman University, UAE 

 

Abstract

The study analyses how youth perceive social media Influencers and whether they affect their purchasing intentions and buying decisions. It also measures influencers’ attractiveness, expertise, and trustworthiness while communicating with consumers. In addition, the study explores the types of digital interaction with influencers, measures the impact of their online marketing activities on purchasing intentions, and finds differences between youth demographic segments. A total of 350 youth participants in the United Arab Emirates (UAE) completed an online survey evaluating influencers’ characteristics, promotional videos, types of youth interaction with their content, and their impacts on purchasing intentions. The findings show that youth in UAE consider that influencers have positive personal appeals, traits, and information support to attract their followers and encourage them to purchase. Furthermore, the results reveal that influencers push youth to search for more information about the products and visit marketers’ websites. Influencers’ social media activities also affect youth’s interests, desires, and purchase intentions by helping them assess the products.

 

Keywords: Influencers, social media, online marketing, purchase intentions, youth, UAE

 

References

 

Aaron, F., & Breuer C. (2020). How the Type of Sports-Related Endorser Influences Consumers’ Purchase Intentions. International Journal of Sports Marketing and Sponsorship. doi.org/10.1108/IJSMS-01-2020-0009.

Abdel Al, M. (2015). The Impact of the Word Spoken Electronically on Social Media Sites on Young People’s Intentions to Buy Online. The Egyptian Journal of Business Studies, 39 (3),1–75. search.mandumah.com/Record/717801.

Abidin, C. (2016). Visibility Labour: Engaging with Influencers. Fashion Brands and Advertorial Campaigns on Instagram. Media International Australia, 161 (1), 86–100. doi.org/10.1177/1329878X16665177.

Abner, M. (2019). “Effects of Social Media, Electronic Word-of-Mouth, and Price on US Female Consumers’ Attitude toward Purchase and Purchase Intention of Ethical Apparel.” Iowa State University, Dissertation. https://lib.dr.iastate.edu/etd/16950/.

Al-Dahrawi, M. (2019). Attitudes of Arab Youth towards Marketing through Social Media Celebrities, Influence Marketing, and Its Relationship to Purchasing Behavior: A Field Study The Arab Journal of Media and Communication Research, 27, 158-225. www.search.mandumah.com/Record/1027518.

Allison, A. (2020). Crowd Analyzer’s ‘State of Social Media 2020’ Report Reveals Evolving Consumer Behaviors in Middle East. https://campaignme.com.

Alnasor, H., Almnaserah, A., & Alzyadat M. (2016). The Impact of Social Media Marketing on Purchase Intention in Jordan. Jordan Journal of Business Administration, 12 (3), 519-30. http://platform.almanhal.com.uoseresources.remotexs.xyz/Reader/Article/96614.

Argyris,   A., Wang, Z., Kim, Y., & Yin, Z. (2020). The Effects of Visual Congruence on Increasing Consumers’ Brand Engagement: An Empirical Investigation of Influencer Marketing on Instagram Using Deep-Learning Algorithms for Automatic Image Classification. Computers in Human Behavior, 112, 106443. doi.org/https://doi.org/10.1016/j.chb.2020.106443.

Barbu, R., & Cmeciu, C. (2019). Crisis Communication in Romania and Social Media Influencers and Followers. Case Study: Patient’s Death at the Sanador Hospital. Journal of Media Research, 12 (3), 5-17. doi.org/10.24193/jmr.35.1.

Belanche, D., Flavian, M., Sanchez, S.I. (2020). Followers’ Reactions to Influencers’ Instagram Posts. Spanish Journal of Marketing – ESIC, 24 (1), 37–54. doi.org/10.1108/SJME-11-2019-0100.

Berne-Manero, B., & Marzo-Navarro, M., (2020). Exploring How Influencer and Relationship Marketing Serve Corporate Sustainability. Sustainability,12 (11): 4392. doi.org/https://doi.org/10.3390/su12114392.

Bochenek,   M. (2019). Connecting with the Right Audiences for a Better Impact – Imperatives of the Influencer Marketing. In Advocacy and Organizational Engagement, 91–110. doi.org/10.1108/978-1-78973-437-920191006.

BPG Group. (2019). Social Media Influencers’ Survey. https://www.bpggroup.com/social-media-influencers-survey.

Brown, D., & Hayes, N. (2008). Influencer Marketing: Who Really Influences Your Customers? Newyork: Butterworth-Heinemann.

Buyer, L. (2016). PR Under the Influence: Why Influencer Marketing Is All the Buzz. Social PR Chat. https://socialprchat.com/pr-under-the-influence-why-influencer-marketing-is-all-the-buzz/.

Byrne, E., Kearney, J., & Macevilly, C. (2017). The Role of Influencer Marketing and Social Influencers in Public Health. Proceedings of the Nutrition Society, 76. doi:10.1017/S0029665117001768.

Chae, J. (2018). Explaining Females’ Envy Toward Social Media Influencers. Media Psychology, 21 (2), 246-62. doi.org/10.1080/15213269.2017.1328312.

Chetioui, Y., Benlafqih ,H.,&Lebdaoui, H. (2020). How Fashion Influencers Contribute to Consumers’ Purchase Intention. Journal of Fashion Marketing and Management: An International Journal, 24 (3), 361–80. doi.org/10.1108/JFMM-08-2019-0157.

Chetioui, Y., Benlafqih, H., & Lebdaoui, H. (2020). How Fashion Influencers Contribute to Consumers’ Purchase Intention. Journal of Fashion Marketing and Management: An International Journal, 24 (3), 361–80. doi.org/10.1108/JFMM-08-2019-0157.

Cotter, K. (2019). Playing the Visibility Game: How Digital Influencers and Algorithms Negotiate Influence on Instagram. New Media & Society, 21 (4), 895–913. doi.org/10.1177/1461444818815684.

Crowd Analyzer. (2020). State of Social Media,2020. https://www.crowdanalyzer.com/hubfs/Reports 2020/SOSM Report 20_ENG_Final_May.pdf.

Deshbhag, R., & Mohan, B.C. (2020). Study on Influential Role of Celebrity Credibility on Consumer Risk Perceptions.” Journal of Indian Business Research, 12 (1), 79–92. https://doi.org/10.1108/JIBR-09-2019-0264.

Dhanesh, G., & Duthler, G.  (2019). Relationship Management through Social Media Influencers: Effects of Followers’ Awareness of Paid Endorsement. Public Relations Review, 45 (3),101765. doi.org/10.1016/j.pubrev.2019.03.002.

Erkan, I. & Evans, C. (2018). Social Media or Shopping Websites? The Influence of EWOM on Consumers’ Online Purchase Intentions. Journal of Marketing Communications, 24 (6), 617–32. doi.org/10.1080/13527266.2016.1184706.

Evans, J., Joe P., Jay L., & Hyoyeun J. (2017). Disclosing Instagram Influencer Advertising: The Effects of Disclosure Language on Advertising Recognition, Attitudes, and Behavioral Intent. Journal of Interactive Advertising, 17 (2), 138–49. doi.org/10.1080/15252019.2017.1366885.

Flavián, C. & Guinalíu, M. (2005). The Influence of Virtual Communities on Distribution Strategies on the Internet. International Journal of Retail & Distribution Management. doi.org/10.1108/09590550510600843.

Gallaugher, J. & Ransbotham, S. (2010). Social Media and Customer Dialog Management at Starbucks. MIS Q. Executive, 9 (4), 197–212. https://www.semanticscholar.org/id33640931.

Gazley, A., Hunt, A., & McLaren, L. (2015). The Effects of Location-Based-Services on Consumer Purchase Intention at Point of Purchase. European Journal of Marketing, 49  (9/10), 1686–1708. doi.org/10.1108/EJM-01-2014-0012.

Glucksman, M. )2017(. The Rise of Social Media Influencer Marketing on Lifestyle Branding: A Case Study of Lucie Fink. Elon Journal of Undergraduate Research in Communications, (2), 77–87. https://www.elon.edu/u/academics/communications/journal/wp-content/uploads/sites/153/2017/12/08_Lifestyle_Branding_Glucksman.pdf.

Hajli, M., & Khani. F. (2013). Establishing Trust in Social Commerce through Social Word of Mouth. International Journal of Information Science and Management (IJISM), 39–53. https://ijism.ricest.ac.ir/index.php/ijism/article/view/217.

Han, Haejoo; Yi, Jisu; Jun, Sunghee & Ahn, Sungsook(2020). How Do Followers Infer the Motives behind an Influencer’s Advertising Disclosures? Asia Pacific Journal of Marketing and Logistics (ahead-of-print). https://doi.org/10.1108/APJML-06-2019-0397.

Joshi, M., & Singh, K. (2017). Electronic Word of Mouth and Influence on Consumer Purchase Intention. Dynamics of Public Administration, 34 (2), 149–59. doi.org/doi.org/10.5958/0976-0733.2017.00012.8.

Jun, S., &  Yi, J. (2020). What Makes Followers Loyal? The Role of Influencer Interactivity in Building Influencer Brand Equity. Journal of Product & Brand Management, 29 (6), 803–14. doi.org/10.1108/JPBM-02-2019-2280.

Khamis, S., Ang, L. & Welling, R. (2017). Self-Branding, ‘Micro-Celebrity’ and the Rise of Social Media Influencers. Celebrity Studies, 8 (2), 191–208. doi.org/10.1080/19392397.2016.1218292.

Khattab, I., & Ragab, J. (2014). The Role of the Spoken Word Electronically in the Purchasing Decisions of Young People in Application to Shopping Goods. The Scientific Journal of Economics and Trade,4, 359–82. http://search.mandumah.com/Record/661410.

Lee, M. & Youn, S. (2009). Electronic Word of Mouth (EWOM). International Journal of Advertising, 28 (3), 473–99. doi.org/10.2501/S0265048709200709.

Lee, M. (2014). The Effects of Product Information on Consumer Attitudes and Purchase Intentions of Fashion Products Made of Fur, Leather, and Wool. Iowa State University, Dissertation. http://lib.dr.iastate.edu/etd/13840.

Lin, Y.H., Chen, Y. C., Chou, Y. L., Yeh,  C. J.   (2020). Effect of Ambush Marketing on Attitude and Purchase Intention in the Social Media Context: Misidentification and Identification. European Sport Management Quarterly, 1–20. https://doi.org/10.1080/16184742.2020.1843514.

Liu, W., Anupreet, S., Amanda, M., & Thomas, W. (2017). Social Network Theory. In The International Encyclopedia of Media Effects, 1–12. American Cancer Society. doi.org/10.1002/9781118783764.wbieme0092.

Lueck, A. (2015). Friend-Zone with Benefits: The Parasocial Advertising of Kim Kardashian.” Journal of Marketing Communications, 21 (2),91–109. https://doi.org/10.1080/13527266.2012.726235.

Ma, Y., Littrell, M., & Niehm, L.S. (2012). Young Female Consumers’ Intentions toward Fair Trade Consumption.” International Journal of Retail & Distribution Management, 40 (1),41–63. https://doi.org/10.1108/09590551211193595.

Marwick, E. (2015). Instafame: Luxury Selfies in the Attention Economy. Public Culture,  27 (1), 137-60. doi.org/10.1215/08992363-2798379.

Paset, G. (2020). The Impact of Social Media Marketing on Buying Intent: Analysis of the Mediating Role of Brand Awareness and the Electronically Spoken Word: An Empirical Study on Mobile Phone Company Services in Egypt. The Scientific Journal of Economics and Trade, 1, 441–86. http://search.mandumah.com/Record/1066079.

Pick, Mandy. (2020). Psychological Ownership in Social Media Influencer Marketing. European Business Review, 33 (1). doi.org/10.1108/EBR-08-2019-0165.

Ranga, M., & Sharma, D. (2014). Influencer Marketing; A Marketing Tool in the Age of Social Media. Abhinav-International Monthly Refereed Journal Of Research In Management & Technology, 3, 16-21. https://www.semanticscholar.org/167623923.

Reportlinker. (2019). Global Aniline Market. https://www.reportlinker.com.

Singh, R. P., & Banerjee, N. (2018). Exploring the Influence of Celebrity Credibility on Brand Attitude, Advertisement Attitude, and Purchase Intention. Global Business Review, 19 (6), 1622-1639. https://doi.org/10.1177/0972150918794974

Steffes, M., & Burgee, L. (2009). Social Ties and Online Word of Mouth. Internet Research. doi.org/10.1108/10662240910927812.

Stubb,C., S., Nyström, A.G. & Colliander, J. (2019). Influencer Marketing: The Impact of Disclosing Sponsorship Compensation Justification on Sponsored Content Effectiveness.” Journal of Communication Management, 23 (2), 109-22. doi.org/10.1108/JCOM-11-2018-0119.

Sudha, M., & Sheena, K. (2017). Impact of Influencers in Consumer Decision Process: The Fashion Industry. SCMS Journal of Indian Management, 14 (3), 14-30. https://www.scms.edu.in/uploads/journal/articles/article_12.pdf.

Taillon, B.J., Mueller, S.M., Kowalczyk, C.M., & Jones, D. N. (2020). Understanding the Relationships between Social Media Influencers and Their Followers: The Moderating Role of Closeness.” Journal of Product & Brand Management, 29 (6), 767–82. doi.org/10.1108/JPBM-03-2019-2292.

The National Media Council (NMC). (2020). Regulator of Media in the UAE. https://nmc.gov.ae.

The UAE eCommerce. (2019). Landscape  Dubai Economy. https://ae.visamiddleeast.com.

Tsimonis, G. & Dimitriadis, S. (2014). Brand Strategies in Social Media. Marketing Intelligence & Planning ,32 (3), 328–44. doi.org/10.1108/MIP-04-2013-0056.

Veirman, D., Veroline C., & Liselot H. (2017). Marketing through Instagram Influencers: The Impact of Number of Followers and Product Divergence on Brand Attitude. International Journal of Advertising, 36 (5), 798–828. doi.org/10.1080/02650487.2017.1348035.

Wellman, L., Ryan, S., Melissa, T., & Brian E. (2020). Ethics of Authenticity: Social Media Influencers and the Production of Sponsored Content. Journal of Media Ethics, 35 (2), 68–82. doi.org/10.1080/23736992.2020.1736078.

Wiedmann, K. P., & Mettenheim V. W. (2020). “Attractiveness, Trustworthiness, and Expertise – Social Influencers’ Winning Formula? Journal of Product & Brand Management. https://doi.org/10.1108/JPBM-06-2019-2442.

Woodroof, P.J., Howie, K., Syrdal, H.A., & Vanmeter, R.A. (2020). What’s Done in the Dark Will Be Brought to the Light: Effects of Influencer Transparency on Product Efficacy and Purchase Intentions. Journal of Product & Brand Management, 29 (5), 675-88. doi.org/10.1108/JPBM-05-2019-2362.

Yolanda, C. Nagi, E.(2011) Conceptualising electronic word of mouth activity: An input process output perspective. Marketing Intelligence & Planning, 29 (5), 488-516. doi.org/10.1108/02634501111153692

Zhao, Y., &  Lavin, M. (2012). An empirical study of knowledge transfer in working relationships with suppliers in new product development. International Journal of Innovation Management, 16  (2), 1250013. doi.org/10.1142/S1363919612003782.

 

Ahmed Farouk Radwan (Ph.D., Helwan University, 2003)is an Associate Professor at the College of Communication, University of Sharjah, UAE. His scientific interest focuses on media ethics, digital media, public relations, government communication, marketing communication, sustainability awareness, and corporate reputation.

Sheren Ali Mousa (Ph.D., Helwan University, 2013) is an Assistant Professor at the College of Arts, Helwan University in Egypt. Her research interests include media ethics, new media, online journalism, government communication, and artificial intelligence in media.

Mervat Medhat Mohamed (Ph.D., Helwan university,  2010)is an Assistant Professor at the College of Mass Communication, Ajman University, UAE and Art & Design Academy Higher Institution of Applied Art, Egypt. Her specialization includes media and society, motion media production and interactive design, and artificial intelligence in media.

Enaam Youssef Mohammed Youssef (Ph.D., Ain Shams University, 2016) is an Assistant Professor at the College of Humanities and Sciences, Ajman University in UAE, and College of Arts, Ain Shams University, Egypt. She is interested in media and society, culture studies, family sociology, and social networks.

 

Correspondence to: Ahmed Farouk Radwan, College of Communication, University of Sharjah,   University City Road, Sharjah, P.O. Box 27272, UAE.